Account Terms
Our account policy and privacy policy align: data collected for identity verification appears in both documents with matching retention periods.
LEGAL REFERENCE
Your Privacy Is How We Build Trust
We handle your personal data, payment information and account activity with the same care you'd expect from a platform built for Indonesia. This policy shows exactly what we...
Data SecurityAccount ProtectionPayment TransparencyYour RightsQRIS Safe
Privacy Policy Overview
pokerbulls collects personal data you provide during account registration, gameplay and withdrawal requests. We process your information to verify your identity, prevent fraud, process payments through DANA, OVO, GoPay and QRIS, and improve your lobby experience. Your data is encrypted and stored securely. We never sell your information to third parties. Where local law permits, we retain transaction records for compliance. You
can request access to your data or ask us to delete non-essential information at any time.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
24/7 SUPPORT
Privacy Questions & Support
Team online
Email Support
Contact our privacy team at [email protected] for data access requests, deletion inquiries or privacy concerns. We respond within 48 hours on business days.
Account Settings
Manage your personal information, communication preferences and data sharing settings directly in your account dashboard. Changes take effect immediately.
Chat Support
Ask about your privacy rights or data handling through our live chat. Available 24/7 to clarify any section of this policy in your language.
EDITORIAL CLARITY
How We Protect Your Privacy
Encryption Standard
All data transmitted between your device and our servers uses SSL/TLS encryption. Your payment details and personal information are never stored in plain text.
Fraud Prevention
We monitor account activity for suspicious logins and unauthorized transactions. Your withdrawal requests are verified before funds leave pokerbulls.
Payment Partner Security
DANA, OVO, GoPay and QRIS transactions comply with Indonesian financial regulations. We follow PCI-DSS standards for card and e-wallet data handling.
Limited Data Access
Only authorized pokerbulls staff with verified roles access personal data. All access is logged and audited. Employees sign strict confidentiality agreements.
Retention Policies
We keep transaction records as required by local law. Non-essential data is deleted after 90 days of account inactivity unless you request otherwise.
Third-Party Audit
Our security practices are reviewed annually by independent auditors. Compliance reports are available on request for transparency and accountability.
PLATFORM COMPARISON
Consistency Across Our Policies
Payment Policy
Payment method privacy details match our main privacy statement. DANA, OVO, GoPay and QRIS data handling is explained consistently across both policies.
Cookie & Tracking
Cookie policy cross-references this privacy notice. Analytics data collection uses the same opt-out mechanisms available in your account settings.
Withdrawal Process
Withdrawal policy covers which personal data we verify during payout requests. This privacy policy explains why that data is necessary and how long we keep it.
Dispute Resolution
Both policies refer to our dispute process. Privacy concerns follow the same escalation path as account disputes for consistent handling and timeline.
Updates & Changes
All policies update together when regulations change. You'll see the same notification date across account, payment, privacy and cookie policies.
Language Versions
English-ID and Indonesian versions of this policy are legally equivalent. Material differences are flagged. English version applies to disputes.
PLATFORM SNAPSHOT
What This Policy Covers
01
Account Registration Data
We collect your name, email, phone and date of birth during signup. This data is used for identity verification and regulatory compliance. You can update it anytime in settings.
02
Gameplay & Transaction Records
pokerbulls logs your bet history, wins, losses and withdrawal requests. This data helps us detect fraud, resolve disputes and maintain accurate account balances for you.
03
Payment Information
When you fund your account via DANA, OVO, GoPay or QRIS, we store transaction references and amounts. Payment partner tokens are encrypted; card numbers are never retained by us.
04
Device & Location Data
We collect your IP address, device type and login location for security. This helps us flag unusual access patterns and protect your account from unauthorized use.
05
Communication Preferences
Your opt-in choices for promotional emails, SMS and in-app messages are stored. You can change these preferences at any time without affecting your account status.
06
Support & Dispute Data
Chat transcripts and support tickets are retained for 12 months to resolve disputes. After that period, they are anonymized. You can request deletion of personal details earlier.
Privacy Policy FAQs
No. We never sell your data to marketers, advertisers or third-party companies. We share information only with payment partners (DANA, OVO, GoPay, QRIS) and legal authorities when required by Indonesian law.
We retain transaction records for 7 years for tax and compliance purposes. Personal data like your address is deleted after 12 months. You can request early deletion for non-regulatory data at any time.
Yes. Email [email protected] with 'Data Access Request' in the subject. We'll send your personal information, transaction history and account activity in a readable format within 14 days.
Completely. We use SSL encryption for all transactions. Payment partners handle their own security. We never store full card or e-wallet credentials. Each transaction uses a secure token.
We maintain incident response plans and cyber insurance. If a breach occurs, we notify affected users within 24 hours, explain what data was exposed and provide identity monitoring support.
Yes, for security and lobby improvement. Essential cookies are always on. You can disable analytics cookies in account settings without losing platform access or account features.
You can request account closure with data deletion for non-regulatory information. Transaction history for compliance stays 7 years. Regulatory data cannot be deleted but can be anonymized.